Has anyone had trouble running the game?

[human_male]

So I just installed the game (I bought the English DVD version) and tried to run it. I get this message: Unexpected Error Encountered. File:

You can click Yes or No but that's all it says, just "File:"

So I ran the auto update it says I have the latest version. I installed again same thing, I had a look through all the websites in the quicklaunch and I can't find anything about tech support.

Can anyone help?

Thanks.

Windows XP Service Pack 3
AMD Athlon 4600+
3 Gigs RAM
Geforce GTS 250

[Alrik Fassbauer]

Please take a look here : http://forum.dtp-entertainment.com/viewforum.php?f=249

It's the official forum about technical problems with the game.

But first, make sure to do 2 things :

1. install the Direktx version that came with the game
2. install the C++ runtime package that came with the game.

[human_male]

Please take a look here : http://forum.dtp-entertainment.com/viewforum.php?f=249

It's the official forum about technical problems with the game.

But first, make sure to do 2 things :

1. install the Direktx version that came with the game
2. install the C++ runtime package that came with the game.

Ah that's just what I was looking for thank you. I installed the Directx installation on the game disk but I don't know what the C++ runtime package is.

Thank you though, I appreciate that.

[Alrik Fassbauer]

There should be several runtime packages (just like direktx) on the game disc, I assume.

They are usually located in special folders on the disc.

[human_male]

Thanks again. It was my own fault actually I'd turned off Direct Draw Acceleration and 3D Acceleration to play Icewind Dale 2 (it causes slowdowns) and had forgotton. *chagrin* I turned em back on and it works.

But I appreciate your help.

[Alrik Fassbauer]

Okay. Thanks for your feedback.