Originally Posted by Alrik Fassbauer
- but then, support questions would also get lost …

Well they should have a support system aside from forums - proper systems allow for ticket tracking etc. as well, which forums don't. The main thing you miss is the common problems type thing - if there's a quirk to how to progress or a community derived workaround for a problem that's not been (or able to be) made official yet.

But those kind of things can be found on non-official community forums (along with the hatred, I guess )