The world turns by the flow of money so I don't buy into the author's one-anecdote-after-the-next argument at all. People voting with their wallets makes big things change. At the same time, we don't have much individual influence.

But in a free market you might sell a shoddy product or service to an ignorant consumer in the short term. But no craptastic product or service surivies the long term when there is competition that does it better in a free market. I could fill the internet with examples. The author has this totally backward where the short term sale to an ignorant customer is the rule rather than the exception.

Also, when companies create great products or services it is no gaurantee of anything. The money can roll in and when you can't fix stupid, it could fail anyway. But businesses in a free market will alway fail in the long term when they put out crappy products or services. That's the very nature of the free market.