And it goes both ways! Seriously. Just Ďcuz you are the creator of a game, or just because youíve got a lot more followers on Twitter, or are the admin on some forum, does not give you some sort of divine right to be a jackass. Treat everybody with respect. Sure, you can ban / block / ignore those within your field of influence if they are perpetual trolls. But the respect needs to go both ways. If nothing else, because you are dealing with human beings (at least we assume so, though there are a minority that refuse to act like one). For another Ė these people may be ignorant of some of the aspect of game development or game fandom or whatnot, but that does not automatically make their opinion inferior to your own. Treat everybody like they might be your personal hero going incognito until theyíve proven themselves unworthy of such. And at such point, the best way to fight a troll is not to engage them, but to deprive them of oxygen (attention).
I donít take any joy in seeing Fishís retreat from online pressure. I really donít. If anything, I worry that this will embolden the trolls, the bullies. We really donít need this. We donít need game developers hiding behind PR walls and ignoring all feedback from their audience because each hateful comment hurts enough to nullify twenty notes of praise. We donít need toxic communities where those attempting rational discussion get threatened and banned because they are resisting the mob mentality. We donít need virtual lynchings of developers that result in them losing their jobs over something stupid they said on Twitter. I say stupid things on Twitter all the time, so Iím really sensitive to this!