Planescape: Torment was a brilliant piece of work. To this day I've never encountered a story with such depth and perception in any game. I doubt that I ever will. However, I think that Torment was too radical a departure from the "norm" so to say. Our fans were used to DnD games based in typical DnD fantasy universes. As a result, initial sales were poor. However, over time the sales rivaled many of our other titles due to word of mouth. People loved the game. Unfortunately, I don't think Interplay wanted to risk development on a sequel unless they were guaranteed initial good sell through.