We are improving and polishing the game," he said, telling me about the optimizing that has taken and is still taking place. "Players have reported as much as a 20% improvement in frame rate." He went on to list the things they had done. Increasing dedicated Quality Assurance staff, to be sure nothing falls through at patches, and a dedicated Bug Team were two. "We fixed 1,200 bugs in the first 1 ½ weeks after SoE took over the game.