Ah, cheers for the ray of hope regarding the games guys

I guess I could buy a new router, but my ISP's software won't install either, so I can't set up the connection. I need them to send me another starter bundle thingy that will hopefully work.

The new contract thing stems from my current contract not actually technically existing any more. They don't seem to advertise it or mention it at all, or have any support pages regarding it. The path of least resistance seemed to be changing contract.