Originally Posted by Brother None 
Not just Matt, the other pages interview Sam Van Tilburgh and George Kelio for Lionhead and Rare, Brian Jarrard for Bungie, Jeff Morris for Epic.
And yes, it is a really silly question to ask a community manager. It's like asking a corporate representative "are your company's products any good?"
Open door, anyone?
LOL, yeah, as if they'd really say "no, we never listen, cause players are dumb as toast." heh
But really, I guess its a matter of corporate culture. Some may listen to feedback, but personally I think players dont themselves always really know what they like or not. So listen to them can be quite a two-edged sword.