Lucky Day
Daywatch
The point I get from your anecdote is not that Vista is evil but that you had trouble with tech support.
As an eight year veteran of phone support who's job has been sent to the Philippines I know this first hand. I watch my company every day trying to take a complicated, specialist problem and give it to them for one third the price.
That said, the fact that your Tech Support gave you trouble over XP is probably they are not used to dealing with your kind of issue and are used to dealing with Vista or hardware type issues. Generally if you have any talent you get promoted off tech support pretty quick because only dumb people don't know when to quit. In tech support you prefer the routine calls.
If someone creates their own problem by not doing what is recommended you want to get out from under that for two reasons: a) they think they know what they are doing and don't so they don't listen to you anyway; b) any recommendations you give will never be good enough or bite you in the rear when they screw it up (see a); c) there's only so many things you can fix over the phone and if the customer has used the computer or done something in a way that is not recommended, its really their problem and you shouldn't have to deal with it. Take another call and let him hang himself.
So your problem is not Vista, its that you were using a Brand Name computer in a way it wasn't designed.
As an eight year veteran of phone support who's job has been sent to the Philippines I know this first hand. I watch my company every day trying to take a complicated, specialist problem and give it to them for one third the price.
That said, the fact that your Tech Support gave you trouble over XP is probably they are not used to dealing with your kind of issue and are used to dealing with Vista or hardware type issues. Generally if you have any talent you get promoted off tech support pretty quick because only dumb people don't know when to quit. In tech support you prefer the routine calls.
If someone creates their own problem by not doing what is recommended you want to get out from under that for two reasons: a) they think they know what they are doing and don't so they don't listen to you anyway; b) any recommendations you give will never be good enough or bite you in the rear when they screw it up (see a); c) there's only so many things you can fix over the phone and if the customer has used the computer or done something in a way that is not recommended, its really their problem and you shouldn't have to deal with it. Take another call and let him hang himself.
So your problem is not Vista, its that you were using a Brand Name computer in a way it wasn't designed.