I never played the longest journey, but I grew great respect for funcom when I played AO. That game had so much to it. The posts the lead guy there (I can't remember his name) would generate so quickly were amazing. He really is a very smart man. I'm very suprised that AO wasn't more popular. Because I like funcom, I'll buy Conan even though its an action game.
This riddle thing and e-mails is very interesting and a very original way to get the community involved.
I'm not quite sure from what point on you played AO, but I was there when the game went live (even before that... I was in the beta). And the start was probably the most disastrous one I've ever witnessed. It still pains me until this day. And it was something that Funcom knew. The last few weeks of the beta the boards were full of posts where testers were asking Funcom NOT to release the game in its current state. Funcom just ignored them. They knew they had an absolutely unfinished product and released it anyway.
In the following weeks and months Funcom did their best to make things worse. You began to play a character of a certain class, then a patch came and your class sucked. And we're not talking about a WoW nerf here. No, we're talking about being able to solo mobs several levels above your own on one day and being not even able to solo some green shit on the next. They constantly changed the classes and the game system in ways that we're simply rubbish - they had simply no plan what they were doing when they released the game. Almost every single aspect of the game was flawed.
I don't even want to go into details when it comes to technical problems...
Funcoms way to deal with criticism - and with all due respect, they really deserved to be criticised - was similar shitty. Posts from players that were complaining on the boards were simply deleted. Feedback and support were simply non-existent. Overall Funcom was simply not honest to their players - you don't treat paying customers like that. Not even Blizzard does that.
Funcom had an immense subscriber base within the first few weeks (for that time). But they lost most of it because they were simply not listening to their players. And really, this wasn't WoW where every idiot wants something different and believes that Blizzard has to fulfill these individual wishes. In the case of AO the player demands were of a much more homogenous nature.
Thus said, I have to admit that I really liked AO... or better its potential. The problem was that 90% of this potential was wasted by Funcom.
When I left AO I was so disappointed and fed up with Funcom that I was certain I'd never play one of their games again. Oh well, I guess I'm over it. I'll probably give AOC a try, and if Funcom's behaviour towards their players should have changed and the game is good, I'll mostly also try TSW. I'm a big fan of modern horror, and I really like it that Funcom tries to do something different than just fantasy.