Interview with Bill Roper @ CVG with fairly blunt and honest answers.
More information.The internet is always going to be an angry, bubbling vat of criticism-spitting piss, but the reaction to Hellgate was especially negative online. Maybe more testing would have offset the nerd rage?
"Our issues when we launched were less about the total months of testing (which were numerous) as opposed to the vast number of issues that came up right at the end," explains Roper. "The game would certainly have benefited from a couple of more months in the oven, so to speak, but we didn't have the ability to do so. The challenges of an independent game studio are drastically different than those owned by a publisher. We're fortunate that the online nature of the game has allowed us
to continue to fix bugs, add content, and respond directly to our player's wants
and needs."