Nope, if a game is portrayed as dark and gritty, then it's not unreasonable to assume that is what it will be. That's been my experience with games like Bioshock, Wasteland 2, Fallout (Beth version), Deus Ex, etc. Gameplay's different, I don't expect cutscenes to match gameplay but I do expect the atmosphere of a cutscene to reflect the atmosphere of the game. All of those games matched their preview atmosphere - Hellgate didn't.
I don't agree about the atmosphere, as I said. I think the game looked and felt very much like the videos (albeit with reduced visuals, obviously) - just as long as you ignored the NPCs.
That said, if you really don't know how rare it is for expensive trailers to match the actual games - then I don't know what to say. There are examples to the contrary, though, as you mention.
I will admit, though, that times have changed - and these days, games look like trailers and trailers are largely superfluous.
But in the past, CGI trailers were famously much more impressive than the actual games. Hellgate had particularly beautiful and expensive trailers long before release - and I most certainly didn't expect the game to look like that.
But, as it turned out, in terms of atmosphere - the game did look like that, just not as good, visually.
Nope it was pretty bad. So bad in fact, that they actually went back and rewrote some of the NPC dialogue because people were complaining so much. I'd never seen that before in a game. It was a huge issue because it didn't fit what was supposed to be happening outside.
Yeah, they got a bad response - and they tried to change the quirky humor a bit. Obviously, it didn't work.
This was my biggest issue with Hellgate, personally. They completely ignored the story aspect of Diablo when trying to make a better version in a different setting.
The same is true for Marvel Heroes - which I believe is made by some of the same people.
I guess some people really do believe that story is irrelevant in these games, and I couldn't disagree more.
If the NPC's were silly (and they were) then how could the game reflect the atmosphere in the pre-release videos. You had the quest to kill stuff to help a guy court his girlfriend. There was a whole series of quests involving a nutty professor and his assistant. Then there was the vendor who's line was the old "is that something in your pocket or are you just happy to see me" spiel. It was just plain awful and a lot of people complained about it.
I believe I explained that already. The NPCs didn't reflect it - but the rest of the game reflected it.
Atmosphere, to me, isn't so much about NPC dialogue. It's about music, sound and visuals. About tone, if you will. IIRC, the developers meant for the NPCs to be sort of insane and "comic relief" because the world was supposed to be so dark.
Now, I don't think that worked at all - but I can see what they were trying to do.
The entire game ASIDE from the NPCs was rather bleak and had a million demons obviously wanting to destroy you and the world. The outside levels was all about a destroyed world and ruins everywhere - and nasty demons as far as the eyes could see.
That's how the videos accurately reflected the world and atmosphere to ME.
Since you had a completely different expectation, I don't know how you can expect me to explain how it reflected it for YOU. It didn't.
Most of the subway centers were fairly new, open looking. There was only one that was sandbagged, with lots of guards and even came under attack every so often. That was the only one like that, when the game should have been full of them. Yes the outside locations looked appropriately PA but not the main stations where you hung out a lot of the time re-equipping and taking new missions.
As I said, I felt it reflected the atmosphere very well.
AFAIK, the game didn't suggest that all the subway centers were in disrepair. It was mostly the outside world - and the subway was supposed to be a refuge of sorts, no? I never paid attention to the story, to be honest.
It worked for me.
But is this really important? You don't think the game looked and felt like the videos - and I thought it did a decent job of it.
We both agree the NPCs were horrible, though.