WoW - 9 Quest Design Problems
Jeffrey Kaplan 'fesses up at GDC with 9 quest related problems with WoW. Most of the issues relate to accesibility - from the Shacknews report:
1. "The Christmas Tree Effect"What this means, and this is kind of a weird one, but you show up to a quest hub, and your minimap is lit up like a Christmas tree with quest exclamation marks.
The weird thing is, if you ask our fans, they love this. This is to them a good quest hub... They go in and vacuum up the quests. But we've lost all control to guide them to a really fun experience.
Kaplan noted that this leads to users not reading the quests, not bothering to remember which quest giver gave what, and forgetting the order in which to do the quests.
"It's much better to have a slow, guided experience," he said. "I think if you go to [Lich King zones] Borean Tundra or Howling Fjord, you'll always have a ton of quests to do, but you'll never have more than 6 or 7 quests in your quest log."