Grim Dawn - Pledge Upgrades Available
All those who pledged for Grim Dawn in the Kickstarter or pre-purchased it via Humble Store can now upgrade. It is a manual process though as they did not have the resources and funds to automate it.
After much squeaking from you to us and us to... ourselves and later Humble Store, this wheel has finally been greased. If you're a non-English speaker and have no idea what this has to do with squeaky wheels and grease, don't worry about it. The important thing is that Humble Store is going to start processing upgrade requests.
I'm very sorry that this took so long. A long time ago we looked into creating some sort of automated system for this and determined that our payment processor was not flexible enough to handle it. It wasn't something we had the man-power to handle processing manually. We then partnered with Humble Store who also looked at creating an automated solution for us but the complexity of all the different priced KS tiers, legacy tiers and upgrade permutations made it a nightmare for them.
In the end, they have agreed that the best thing is to just bite the bullet and start doing it manually.
If you want to upgrade your existing tier to something else, either to get alpha access or additional rewards or just to support the game, here is what you need to do:
Note: It is only possible to upgrade to a tier that is currently available on the website. Higher tiers from the Kickstarter are not available.
1) Email firstname.lastname@example.org with the same email address that is associated with your Grim Dawn download page on Humble Store so that they can verify you in their system.
2) Include the following information: The amount you paid, your current tier, the tier you want to upgrade to, if you purchased through Humble Store (and not KS) include your transaction ID (if you have one, it should start with an X).
3) A representative from Humble Store will get back to you and let you know how much you need to pay to upgrade to the tier of your choice and provide you with a method of payment.
4) Once your payment is processed, you will receive an upgrade and a confirmation email.
Because these are being processed manually, it may take some time for them to go through, especially if a lot of people request upgrades at once. Please be patient.
Information aboutGrim Dawn
SP/MP: Single + MP
Genre: Hack & Slash