SOE - Trolls and Tribulations
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September 22nd, 2013, 19:07
If you're threatening to kill people you're not a troll, but a criminal, and I actually don't want to see all gamers being lumped together with those. Arguably, some worse consequences than being banned from a game should be in store for them.
As for being negative and bitching about a game, it's debatable wether you should ban such people from the forums, but it doesn't seem acceptable to ban them from the game they bought altogether.
Speaking of which, I'm sure people who get banned will be refunded? See quote:
We do not need those individuals as customers