Originally Posted by SveNitoR
I personally think it has more to do with comfort. People are used to steam and dislike buying from and dealing with another store. Just like people tend to buy stuff from the same stores over and over in general.
I mean, Epic gives away games to get new customers and it's still going very slow to get customers to spend money there.
I also believe young people and casual gamers have little knowledge about DRM and owning games (or movies/TV/music for that matter), so the customers who care are old timer gamers who still have time to play and who also care enough to often pay more. A tiny target demographic, I'd guess.
Originally Posted by SSIGuy
It's true about what many (most?) players want these daysâ€¦ and I'm one of those. Some of those features (chat, forums, friends) in Steam have value to me and are part of the reason I like the platform.