I'd add one more reason: the game just wasn't good enough. It wasn't that folks expect more now than they did back in 2001 or that FSS dared invoke the name of Diablo or that they didn't write some wonderful, mind-bending story. HG was not as fun as Diablo. Period. It was just... OK. When expectations are as high as they were with HG and you dain to charge folks a monthly subscription, "just OK" is gonna get you in a heap of trouble.
The flip side is had the game been great and a ton of fun to play, all the other problems would have magically disappeared. It would have flown off the shelves and they'd had the money to fix any of the problems they had.
The flip side is had the game been great and a ton of fun to play, all the other problems would have magically disappeared. It would have flown off the shelves and they'd had the money to fix any of the problems they had.