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February 29th, 2012, 00:40
They seem to be working on the bugs :

IMPORTANT NOTICE: Item Delivery Issues
Due to item delivery issues, do not yet activate the “6 Year Old Birthday Cake” or the “Menace of the Underdark: Pre-purchase Ticket” found in character inventories.
If you’ve already experienced an item delivery issue with cakes or pre-purchase tickets, we are in the process of implementing fixes for both of these issues. Please note the following:

CAKE: If you already activated your cake but did not receive your items on that character, you do not need to submit a ticket to receive assistance.
PRE-PURCHASE ITEMS: If you already activated your pre-purchase expansion ticket and the character did not receive the pre-purchase bonus items, please stand by for further instructions. More information will be provided as soon as it is available.

We apologize for the inconvenience and thank you for your patience!
Source :…35#post4337435

Probably because of that the servers will be down for a "hotfix" on Wednesday :

This hotfix will include several fixes. In general, this hotfix aims to address Menace of the Underdark preorder ticket issues and Six Year Old Birthday Cake issues for people who redeem these items after tomorrow's hotfix, improve performance of the Menace of the Underdark preview video, fix a launcher window display issue being experienced by some players, and return reincarnations. Remember to use this thread to get the latest information on cake and ticket issues.
Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius and a lot of courage to move in the opposite direction. (E.F.Schumacher, Economist, Source)
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