Originally Posted by SveNitoR 
If they keep losing money on GOG it won't be sustainable long term to keep it running. They must be selling really poorly right now. And considering people bought a lot more games during the pandemic is not a good sign.
Their problem is that they do their job correctly: they offer a good solution to buy and play games with minimum hassle.
But it's not what people want today, they want a platform that sells game, plays them with overlays and screenshot features, that plays video of all sorts including broadcasts by the devs and other players, with chat, forums, achievements, trading cards, and who knows what else. Part of why I'm avoiding Steam whenever I can, it became a fat, ugly and distracting client.