Hellgate London - State of the Game

Bill Roper has posted a Hellgate: London State of the Game, one week after the launch:

It’s been less than a week since we’ve opened the Hellgate, and we’re ecstatic at how many people have already joined us online. Overall, the game is running really well. Our game servers are incredibly stable and the community has been great about working with us to identify and resolve issue through the forums. We’ve been working through some issues as every new online game does, and as is befitting the season, we’ve our share of both tricks and treats.

Hellgate: London was scheduled to ship to stores by October 30th so it could be available for sale on the 31st. The excitement of retailers having the game on hand won out over our carefully crafted plans and we started seeing anxious gamers wanting to get online a day earlier than expected. Although we had to scramble, we also didn’t want to disappoint our first players, so we opened the servers early.

After the game had been running for a while, we found that we were having issues with out subscription transactions not being correctly processed. While this wasn’t an issue of incorrect charges being applied or insecure data issues, we needed to suspend subscriptions while we worked with our payment processing partners to address the problems. We’re working on this through the weekend and will take as long as required to iron out the last issues. We will update everyone as soon as we have more concrete information.

Turning of the ability to subscribe meant that we had some cool All Hallows’ Eve content that a lot of people weren’t going to be able to see. So, we decided to “turn on” the goodies for everyone who was playing. Unfortunately, this meant we would need to shut down the game servers in order to issue a new patch. Although we announced the down-time on our forums and within the game, not everyone got the message, so some people were surprised when they couldn’t get online for a few hours.

This, in turn, led everyone that was playing to rush to the Hellgate: London forums, which promptly overloaded both our forum and website servers. The treat was that we really saw that there are a LOT of passionate people playing the game. The trick was that the rush to our sites caused our little corner of the Internet to shut down. [more]

The same page has news the subscription service is now up and running.