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Dead Island: Riptide - Retail Steam Code Error

by Couchpotato, 2013-04-27 00:32:14

Customers in the UK and Scandinavia found that the redeemable codes contained in retail versions of Dead Island: Riptide for Steam gave not a copy of the actual game. They got a version of Dark Souls: Prepare to Die Edition instead.

A Deep Silver representative has confirmed on the game's Steam forums that the issue has been fixed and that all retail codes will now give the correct game when activated on Steam.

Update: We've worked with Steam to resolve this issue. If you are getting your retail copy of Dead Island Riptide today, the code will work properly. If you had redeemed it and received Dark Souls instead, please contact Steam support. They are aware of the issue and will make sure the correct game will be attached to your account.

It seems that codes for Dark Souls: Prepare To Die Edition have made their way into Dead Island Riptide retail boxes in some countries.

To the best of my knowledge, this issue would affect retail copies in the United Kingdom and Nordic countries.

Now, Dark Souls is an amazing game, but you probably bought Dead Island Riptide to play Dead Island Riptide! For those of you who don't know this, Dark Souls is also not a Deep Silver game.

We are aware of this mixup by whoever printed these codes for a completely different game from a different publisher, and are working on a best possible solution to help affected players and retailers.

I'll update this post as soon as I get more details, and I hope a solution can be found that will not require any action on your part.

Information about

Dead Island: Riptide

SP/MP: Single + MP
Setting: Modern
Genre: Action-RPG
Platform: PC, Xbox 360, PS3
Release: Released