Here's the thread that Bioware via Stanley Woo has left opened to discuss this:
http://social.bioware.com/forum/1/topic/141/index/6465725/6
Stan also said in one of his posts that this all happened after the office was closed. And he actually stayed in the office until about 11PM Bioware time to try to sort all this out.
And as Stan said in the quoted post from him, some gamer (or ea representative?) hit the report button - probably not knowing anything about the consequences. Not having read the thread myself, I understand there's also some homophobic comments in the (now closed and defunct) thread?
Also, if you're going to be mad at anyone company, be mad at EA, Not Bioware. In the linked thread there are posts worse or at the same level of worse than the words used by the user which has now been locked out (banned) for 72 hours. As a fellow gamer, I can sympatize with him, however in a thread made by him, he accepts the 72 hour ban.
He says that he can't access any of his games now
http://social.bioware.com/forum/1/topic/141/index/6459941/ [There should be a newspost about this, too, made by Dhruin] So what he's saying is that he can't access any DLC or loginto DA: Origins. But, as I understand it, Mass Effect 2 and DA: Origins can be played offline.
The problem with this is that EA apparantly can ban (lock out) any player/gamer from any of EA's game - for something they said on a forum. I can certainly see the frustration here and also understand how it feels. The big question, however, if the server authentication also checks form other things than game ownership in DA2. [When you play and are connected to the internet, a game authentication check is performed each time].
Anyway, Chris Priestly has now made this post:
(source:
http://social.bioware.com/forum/1/topic/141/index/6465725/48 )
Here is my official response. You will likely see this picked up on news sites soon enough.
EA strictly enforces the code of conduct at Social.BioWare.com. If a player violates the rules by using profanity, they will be temporarily banned. Unfortunately, there was an error in the system that accidentally suspended a user's entire account. Immediately upon learning of the glitch, EA restored the user's macro account and apologized for the inconvenience.
Problem now seemed to be solved. However, I'm not entirely sure about this 'accidentally' thing. More likely, it was 'an error' built into the software which they first only now has been aware of and this has now been fixed.
And again, Bioware did not ban the user's account, EA did. However, I'm also sure that if this site and other gaming media sites like RPS hadn't made this issue a public one, and a matter of PR, this would have gone unnoticed for a few days.