I was talking about supporting Mass Effect, which was started much later than Dragon Age.
Clearly, they struggled with Dragon Age, seeing as how they started it back when Neverwinter Nights was the kind of thing they wanted to do - and finished it post-Mass Effect. Somewhere along the way, they completely changed their style.
I supported Mass Effect, because I expected it to be better - but also because I wanted an improved sequel. What they did, was dumb it down even further - by stripping away RPG mechanics rather than fixing them, and turning it into a predictable streamlined shooter in a strong sci-fi setting.
Bioware turning the wrong way is not a recent thing. It started before KotOR - and I consider KotOR the last truly great game they made. Dragon Age was solid, but I think they lost perspective somewhere along the way, and it was more or less because of all the work they'd already done - that it turned out a relatively strong game afterall. But you can see the streamlining and mainstream aspect of latter day Bioware if you keep your eyes open.